KETO BARS FAQ
SHIPPING
We're located in the USA. So, we ship to all 50 states, all US territories and US military bases. We can also ship International but not at a discounted rate. We're still a small company so we can't swing that yet.
To any of the US states, territories and military bases: 1 box ships for $4.99 and 2 or more boxes ship FREE. Woo hoo! All international shipping is based on weight and location and is calculated at check out. If you ship an order internationally, you are responsible for any custom fees associated with your order.
We move fast! We do all of our fulfillment in-house and ship within 1-2 business days. We do not ship orders on Saturday or Sunday. Our employees do not work on weekends because we love them.
Yes - but only if you're quick. Once your order is marked fulfilled, we cannot change it.
We are not liable for any packages that are marked as delivered. In that situation, you must file a claim with the mail carrier and/or file a police report. If your package is stuck or lost in-transit, please contact us for support.
SHELF LIFE & STORAGE
Technically, from a food science perspective, they're good for over a year ...but most people devour them right away. For those people, we recommend signing up for our subscription service ;)
Keeping them in a cool space would be ideal, but we know that's not always possible. That being said, you can take the bars out into warmer weather but do expect that they will soften and the oils will release a bit. On the opposite side, the bars can get as cold as you'd like them to be. They're very tasty when they're cold! Also, freezing them will extend their freshness.
RETURNS
We have a satisfaction guarantee on all orders. If you wish to return your order and receive your money back you must ship the bars back to us. Once we receive them we will process a full refund. We do not provide a return label. The bars can be shipped to:
Keto Bars Returns
1554 N. 9th Street
Reading, PA 19604
You must return your order within 30 days of the order date.
Unfortunately, we cannot make an exchange. You would need to return your original order and place a new one.
SUBSCRIPTIONS
You create your custom order, choose when you want it delivered, and how often you would like for it to come.
There are a few! The one you're probably most interested in is that every subscriber order gets 10% off. But another great part about having a subscription is that you will never run out of bars.
Yep. Whenever you please, no questions asked.
It sounds like when you created your subscription never created a login to access that subscription. What you need to do is head the top right corner of this website and create an account. Make sure your account email is the same email you used to create the subscription. Once that is complete, your subscription info will be loaded.