Keto Bars FAQ
You've got questions, we've got answers.
SHIPPING
We're located in the USA. So, we ship to all 50 states, all US territories and US military bases. We can also ship International but not at a discounted rate. We're still a small company so we can't swing that yet.
To any of the US states, territories and military bases: 1 box ships for $4.99 and 2 or more boxes ship FREE. Woo hoo! All international shipping is based on weight and location and is calculated at check out. If you ship an order internationally, you are responsible for any custom fees associated with your order.
We move fast! We do all of our fulfillment in-house and ship within 1-2 business days. We do not ship orders on Saturday or Sunday. Our employees do not work on weekends because we love them.
Yes - but only if you're quick. Once your order is marked fulfilled, we cannot change it.
We are not liable for any packages that are marked as delivered. In that situation, you must file a claim with the mail carrier and/or file a police report. If your package is stuck or lost in-transit, please contact us for support.
THE BARS
Nope! Although Keto Bars are made with chocolate, they will not melt. That was a tough one to figure out! Keto Bars will soften, like a fudge brownie, but they will not melt.
Yes! All flavors are Vegan.
Yep! All flavors are Gluten Free.
Not exactly. Keto Bars contain around 230 calories, depending on the flavor. That's a small amount of calories for a meal. However, they are packed with healthy fats (up to 21g) so that does make them very filling.
Anytime you'd like! Most of our customers enjoy them for breakfast, as a mid-day snack, or a sweet treat after dinner. Because they are rich, delicious and filling - many customers enjoy the same bar all day long :)
SHELF LIFE & STORAGE
Technically, from a food science perspective, they're good for over a year ...but most people devour them right away. For those people, we recommend signing up for our subscription service ;)
Keeping them in a cool space would be ideal, but we know that's not always possible. That being said, you can take the bars out into warmer weather but do expect that they will soften and the oils will release a bit. On the opposite side, the bars can get as cold as you'd like them to be. They're very tasty when they're cold! Also, freezing them will extend their freshness.
RETURNS
We offer a 100% Satisfaction Guarantee on your first order. If you are not happy with your order simply reach out to us at customersupport@ketobars.com and we'll make it right. Please be aware that any order of 3 boxes or more may not be refunded. Your order must have been placed within the past 30 days in order to qualify for a return/refund.
To receive a refund your order must have been placed within 30 days.
Unfortunately, we cannot make an exchange. You would need to return your original order and place a new one.
SUBSCRIPTIONS
Great question! On the Keto Bars product page, you have 2 options before adding to cart: 'One-Time Purchase 'or Subscription. Select 'Subscription' and then Add To Cart
That's totally up to you. When you select 'Subscription' on the product page, you must choose a frequency. Your choices are every 15, 30 or 45 days. If you want a more specific duration we can help you with that.
There are a few! The one you're probably most interested in is that every subscriber order gets 10% off. But another great part about having a subscription is that you will never run out of bars.
Yep. Whenever you please, no questions asked.
Make sure you're logged in to your KetoBars.com account. Once you're logged in, you will click the 'My Account' located on the top right of the website. At the very top, under your name, select 'Manage Subscriptions'. In here you can edit your delivery schedule, swap or cancel products, update your billing and shipping information and more.
It sounds like when you created your subscription never created a login to access that subscription. What you need to do is head the top right corner of this website and create an account. Make sure your account email is the same email you used to create the subscription. Once that is complete, your subscription info will be loaded.
Still need help? No prob! Just shoot us an email at customersupport@ketobars.com.
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